1. Introduction
At SportyBet Zambia, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform. By accessing our website or mobile app, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information
- Name, phone number, email address, and date of birth during registration.
- Identification documents for account verification.
- Transaction Information
- Payment method details (e.g., Airtel Money, MTN Mobile Money).
- Deposit and withdrawal history.
- Technical Information
- IP address, device type, operating system, and browser type.
- Log data, including access times and pages visited.
- Cookies and Tracking Technologies
- We use cookies to enhance user experience and gather analytics about site usage.
3. How We Use Your Information
Your information is used for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Transactions: To process deposits, withdrawals, and betting activities.
- Customer Support: To respond to your inquiries and provide assistance.
- Personalization: To customize your experience and provide tailored promotions.
- Compliance: To meet regulatory requirements and prevent fraudulent activities.
4. Sharing Your Information
We respect your privacy and only share your information in the following circumstances:
- With Service Providers: To process payments and provide customer support.
- With Regulatory Authorities: To comply with legal obligations and licensing requirements.
- With Third-Party Analytics Services: To gather insights on site performance and usage.
- With Your Consent: When you agree to share information for specific purposes.
5. Data Storage and Security
We employ robust security measures to protect your information:
- Encryption: All sensitive data is encrypted during transmission and storage.
- Access Control: Only authorized personnel can access your personal information.
- Data Retention: We retain your information only as long as necessary for business or legal purposes.
6. Your Rights
As a user of SportyBet Zambia, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Update or correct inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to regulatory requirements.
- Opt-Out: Opt-out of marketing communications at any time.
To exercise these rights, contact our Data Protection Officer at [email protected].
7. Cookies Policy
We use cookies to:
- Improve site functionality and user experience.
- Analyze site traffic and performance.
- Provide personalized promotions and recommendations.
You can manage your cookie preferences in your browser settings. Disabling cookies may affect certain site features.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us:
- Email: [email protected]
- Phone: Available on our Contact Us page.
At SportyBet Zambia, we are committed to safeguarding your privacy and ensuring a secure betting experience. Thank you for trusting us!